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Gong, Y. and Janssen, M. (2015). Demystifying the Benefits and Risks of Lean Service Innovation: A Banking Case Study. Journal of Systems and Information Technology, volume 17, issue 4, pages 364-380, Emerald.
Gong, Y. (2015). Enabling Flexible IT Services by Crowdsourcing: A Method for Estimating Crowdsourcing Participants. The 14th IFIP Conference on e-Business, e-Services, and e-Society (I3E 2015), October 13-15 2015, Delft, the Netherlands, volume 9373 of Lecture Notes in Computer Science, Springer.
Gong, Y., and Janssen, M. (2014). The Use of Lean Principles in IT Service Innovation: Insights from an Explorative Case Study. In: Li, H. et al. editors. The 13th IFIP Conference on e-Business, e-Services, and e-Society (I3E 2014), November 28-30 2014, Sanya, China, volume 445 of IFIP Advances in Information and Communication Technology, pages 58-69, Springer.
Gong, Y., & Janssen, M. (2013). An interoperable architecture and principles for implementing strategy and policy in operational processes. Computers in Industry, 64(8), 912-924.
Gong, Y., & Janssen, M. (2012). From policy implementation to business process management: Principles for creating flexibility and agility. Government Information Quarterly, 29(Supplement 1), 61-71.
Gong, Y., Overbeek, S., and Janssen, M. (2011). Business Rules for Creating Process Flexibility: Mapping RIF Rules and BDI Rules. In: Chiu, D., Bellatreche, L., Sasaki, H., Leung, H., Cheung, S., Hu H. and Shao, J. editors, Web Information Systems Engineering – WISE 2010 Workshops, December 12, 2010, Hong Kong, China, volume 6724 of Lecture Notes in Computer Science, pages 142-155. Springer.
Gong, Y., and Janssen, M. (2010). Measuring Process Flexibility and Agility. In: Janowski, T. and Davies, D. editors, Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2010). October 25-28, Beijing, China, pages 173-182. ACM Press.
